Help Centre

A: The quickest way is to use the search bar at the top of the page — type in a product name, part number, or keyword. You can also browse by category or brand using the navigation menu

A: Yes. Select a brand from the Brands menu in the navigation, or use the filter options within any product category to narrow results by brand, such as Schneider Electric, Eaton, or Siemens.

A: If a product is not listed on the store, it may still be available through Magnet. Visit our Contact Us page and our team will do their best to source it for you.

A: You can browse the store without an account, but you will need to register to place an order. Registration is quick and gives you access to your order history, saved quotes, and a personalised product list.

A: Click “Register” in the top right corner of the page. Select whether you are an existing Magnet account holder and follow the prompts. New account activations for existing Magnet account holders may take up to 24 hours after a completed form is returned to us.

A: Find the product you need, add it to your cart, sign in, and follow the checkout process. You will receive an order confirmation by email, and the order will also be saved to your account for future reference.

A: Yes. Call your nearest branch on the numbers listed at the top of this page. Online ordering is recommended as it gives you faster pricing, simpler payment, and a full order history accessible at any time.

A: You can read our full terms and conditions here. By registering and using the online store, you agree to these terms.

A: Yes. However, you will need to arrange collection from one of our branches. Please refer to section 4 of our Online Shop Terms & Conditions for details.

A: Yes. The Magnet Store is secured with SSL encryption. Your personal and payment information is protected at all times.

A: Click “Sign In” and select “Forgot Password”. A reset link will be sent to your registered email address.

A: Sign in and go to “My Account”, then select “Edit”. From here you can update your contact information, delivery addresses, and email address.

A: Add the items you need to your cart and select “Email Cart as Quote” from the toolbar. Your quote will be emailed to you. You can also access quotes in your profile under “My Quotes”. Allow some time before it is visible here.

Go to “My Quotes” under “My Account”, open the relevant quote, and click “Create Order”. Follow the prompts to complete payment. If you need assistance, visit our Contact Us page

Sign in and go to “My Orders”. Find the previous order and click “Reorder”. Your cart will be populated and you can adjust quantities before checking out.

A: You can add bulk quantities to your cart and you will be notified if the quantity triggers a bulk order process. In this case, you will be directed to contact us via our Contact Us page to finalise the order.

A: Stock availability is shown on each product page. Lead times vary depending on the product and quantity required.

A: Yes. Simply add the item to your cart and proceed to checkout. We will keep you informed regarding lead time. However, we recommend enquiring with us about lead times first. You can do so by using the Product Enquiry form on the relevant product page.

A: We accept all major credit cards. If you hold an existing Magnet account, orders will be processed against your account in the normal way. For any payment queries, visit our Contact Us page.

A: Yes. VAT at 15% is applied to all orders. All pricing reflected on the store is VAT inclusive.

A: Please try again after a few minutes and verify that your card details are correct. If the problem persists, visit our Contact Us page and we will assist you in completing the order.

A: We offer door-to-door delivery nationwide. Delivery charges and estimated timeframes are calculated automatically at checkout based on your location and order. For urgent requirements, please visit our Contact Us page or call your nearest branch.

A: Collection is available from our branches in Durban, Pietermaritzburg, Richards Bay, and Johannesburg. Select “Collection” at checkout and we will notify you when your order is ready.

A: Once your order has been dispatched, you will receive a tracking reference by email so you can follow your delivery on the courier’s website

A: In some cases, yes. Please visit our Contact Us page as soon as possible with your order number and the new address. This is subject to how far along your order has been processed and may result in revised delivery charges.

A: Please contact us as soon as possible if you wish to cancel. Visit our Contact Us page with your order details. If your order has already been processed, a return may be required.

A: Yes. Please familiarise yourself with our Returns Policy before proceeding. To initiate a return, visit our Contact Us page.

A: For technical queries on products listed in the store, use the Product Enquiry form on the relevant product page. For all other technical enquiries, call your nearest branch.

A: For any questions about navigating the store, placing orders, or managing your account, please visit our Contact Us page and our team will be happy to assist.